“Why subscribe to a support service?”
“To save time and effort, to solve your problems as soon as they appear, to insure the best service availability.”

Technical support

To help you maintain your production environment safe and healthy.
What you get:

Installation & configuration support

We help you install DocDokuPLM on the environment of your choice as well as configure the software to full fill your technical requirements.

Bug fixes, patches

We provide you patches and hot-fixes to maintain your
installation up running in a secure way.

Migration support

We support you in the process of upgrading your software.

Technical support Pricing

Pricing depends on organization size and chosen plan

Enterprise

• Small: < 50 users
• Medium: < 250 users
• Large: < 1000 users Unlimited: contact us

Plan (annual fees) 

• Gold: 4 contacts, email, instant messaging, remote access, VoIP, phone
• Initial response time: Minor: 3WD, Major: 1WD, Critical: 4WH
• Silver: 2 contacts, email, instant messaging, remote access Initial response time: Minor: 8WD, Major: 2WD, Critical: 1WD

Developer support

DocDokuPLM is not only a ready to use PLM solution it’s also a strong middleware which includes a stable and well documented API. We can assist you develop extensions or customized software.